Shipping, Cancellation & Return Policy


Pre-Orders

Some items may be listed as pre-orders — this means the product is not yet in stock but can be reserved in advance. We will ship your order once stock arrives, typically on or close to the date shown on the product page.


Shipping & Delivery

  • Orders typically ship within 72 hours.
  • Australia Standard Delivery: 5–10 business days after dispatch.
  • Express Delivery: 3–8 business days after dispatch.
  • Free Standard Shipping on orders over A$75.
  • Orders are shipped via Australia Post unless otherwise noted.


⏱️ Note: Shipping times are based on the advertised dispatch date. During sales, holidays, or peak periods, dispatch times may be extended.


Covered Parcel Protection

We offer an optional Covered Parcel Protection at checkout.

  • If your parcel is lost or stolen, we will issue a free replacement — but only if parcel protection was purchased.
  • If parcel protection was not purchased, we cannot guarantee a replacement for lost or stolen items.


Cancellations

We offer a 30-minute cancellation window after your order is placed.

  • If you contact us within 30 minutes, your order may be cancelled.
  • After 30 minutes, the order is processed and cannot be cancelled or changed (including address or item changes).
  • Exchanges are not permitted unless the order is cancelled within this 30-minute window.


Returns & Refunds

We accept returns on eligible items within 30 days of delivery, subject to the conditions below.


Return Conditions

  • Returns must be initiated and posted back within 30 days of delivery.
  • Items must be in as-new condition and in their original packaging (including tags, boxes, ribbons, etc.).
  • You must provide photo proof of the item(s) before shipping to confirm condition.
  • A A$16 restocking fee applies to all returned items.
  • Return shipping is the customer’s responsibility.


🔁 Note: We do not offer exchanges after the cancellation window. Please return and repurchase if a different item is needed.


Final Sale & Promotional Items

Items marked Final Sale at checkout (e.g., bundles, BOGO offers) cannot be cancelled or refunded unless the item arrives damaged or faulty.

If you request a refund on part of a bundle:

  • The bundle pricing is voided.
  • The refund will be adjusted based on the full price of items you keep.


Refund Processing

  • Once your return is received and approved, refunds are processed back to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable.


Faulty or Damaged Items

If your item arrives damaged or defective:

  • Please contact us with both photo and video evidence.
  • If damage is due to manufacturing fault, we will send a free replacement.


If damage occurred during delivery:

  • If you purchased Parcel Protection, you get a free replacement.
  • If you did not purchase Parcel Protection, we cannot offer a replacement.


Customer Responsibility

  • It is the customer’s responsibility to ensure that:
  • The shipping address is correct and complete at checkout.
  • They respond to any delivery attempt or courier contact within the carrier’s timeframe.
  • They check tracking updates to avoid missed deliveries.


Subscription & Upsell Transparency

VIP Membership (If Applicable)

  • If a subscription (such as VIP Access) is available at checkout, it will be clearly labeled and optional.
  • By checking out with this option selected, the customer agrees to the subscription terms, including ongoing charges after any free trial period.


Add-on Upsell or Downsell Charges

  • Additional products or discounts may be offered during checkout. These offers are optional and must be manually confirmed by the customer.
  • All charges and products in the order summary are final once submitted.


 Dispute & Chargeback Policy

  • Initiating a chargeback after receiving a refund or while a resolution is in process may result in the account being flagged and/or restricted from future purchases.
  • Any dispute found to be false, abusive, or misleading may result in a A$250 administrative fee to cover the cost of investigation, processing, and resolution efforts.


 Proof of Policy Visibility

  • All refund and return conditions are linked on the product and checkout pages, and it is the customer's responsibility to review them before purchasing.
  • Screenshots or saved copies of policy updates are archived to ensure policy consistency and support evidence during disputes.


Contact Us

To request a return, cancellation, or report a faulty item, please contact our support team via email with your order number and relevant photos or videos.